Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides in the product description. They’re located underneath the available sizes for each of our products.

Returns & Exchanges

Returns and Exchanges

If for some reason you are unhappy with your purchase, SOVI does accept returns and exchanges. Please read the following bullet points for our return and exchange policy.

  • You must contact SOVI via the contact page within 5 days of delivery if you wish to return or exchange an item.
  • Returns must be shipped back to SOVI within 7 days of delivery.
  • Customer is responsible for return shipping.
  • Any items returned must be unworn, unwashed and free from animal hair.
  • If you would like to exchange an item please put a note inside your return package stating your name, order number, shipping address and item/size you are exchanging for.
  • if your item was initially shipped to you free of charge, we do deduct the outbound shipping cost from the total refund amount. This deduction is made to cover the expenses we incurred when sending the item to you.
  • RETURN SHIPPING ADDRESS: SOVI
    PO BOX 224
    Black Mountain, NC 28711
    (DO NOT SHIP ANYTHING TO THIS ADDRESS WITHOUT CONTACTING US FIRST)

Get in touch

Have questions about your order, or a general enquiry?