If you’re not quite sure which size is right for you, refer to our size guides in the product description. They’re located underneath the available sizes for each of our products.

Returns and Exchanges

If for some reason you are unhappy with your purchase, SOVI does accept returns and exchanges. Please read the following bullet points for our return and exchange policy.

• You must contact SOVI via the contact page within 5 days of delivery if you wish to return or exchange an item.
• Returns must be shipped back to SOVI within 7 days of delivery.
• Customer is responsible for return shipping.
• Any items returned must be unworn, unwashed and free from animal hair. 
• If you would like to exchange an item please put a note inside your return package stating your name, order number, shipping address and item/size you are exchanging for.
• if your item was initially shipped to you free of charge, we do deduct the outbound shipping cost from the total refund amount. This deduction is made to cover the expenses we incurred when sending the item to you.
• RETURN SHIPPING ADDRESS: SOVI
  PO BOX 224
  Black Mountain, NC 28711
  (DO NOT SHIP ANYTHING TO THIS ADDRESS WITHOUT CONTACTING US FIRST)

If you need to change or cancel your order, please contact me as soon as possible. I’ll do my best to accommodate your request, but once an order has been packed or shipped, changes may not be possible.

First, check your spam or junk folder and make sure you’re checking the email address used at checkout. If you still can’t find it, contact me and I’ll be happy to check on your order.

Only one discount code can be used per order unless otherwise stated. Discount codes cannot be added to an order after it has been placed.

If you placed more than one order and they haven’t shipped yet, contact me as soon as possible. I’ll do my best to combine them when possible.

Sizing and fit can vary between styles, so I recommend checking the size and fit information on the individual product page before ordering. Whenever possible, I include actual garment measurements to help you choose the best fit.

For the most accurate comparison, measure a similar item you already own and love and compare those measurements to the ones listed.

If you still need help, you can reach out to me on the contact page. 

It depends on the style! Check the product description for fit notes like stretchy, fitted, relaxed, oversized, or runs small.

If you’re still unsure, feel free to reach out before ordering. Send me your measurements and the item you’re interested in, and I’ll be happy to help you choose a size.

Measurements listed on product pages are taken from the actual garment. For measurements like pit-to-pit, lay a similar piece you already own flat and measure straight across from underarm to underarm.

Comparing garment-to-garment is usually the easiest way to get a good idea of how a piece will fit.

I hope you love your SOVI purchase, but if something doesn’t work out, returns are accepted.

Please contact me through the Contact page within 5 days of delivery before sending anything back. Your return must be shipped back within 7 days of delivery.

Items must be returned in their original condition — unworn, unwashed, and free of animal hair, perfume, makeup, deodorant, or other signs of wear.

Customers are responsible for return shipping.

If your original order qualified for free shipping, the actual outbound shipping cost SOVI paid to send your order will be deducted from your refund.

Yes, as long as the size or item you'd like is still available.

Please contact me within 5 days of delivery before sending anything back. Items must be unworn, unwashed, and in their original condition.

Customers are responsible for shipping costs associated with exchanges, including return shipping and shipping of the replacement item.

Because many SOVI pieces are stocked in small quantities, I can’t guarantee that your preferred replacement size will still be available.

Before ordering, please check the measurements and fit information provided on the product page. For items like tees and tops, I recommend comparing the listed measurements to a similar item you already own and love.

Please contact me before mailing anything back. Once your return or exchange has been approved, send it to:

SOVI
PO Box 224
Black Mountain, NC 28711

Please do not send returns to this address without contacting SOVI first.

Orders are typically processed and shipped within 1–3 business days.

Once your order ships, you’ll receive an email with tracking information. Please keep in mind that the 1–3 business day timeframe is processing time and does not include the carrier’s delivery time.

During sales, launches, holidays, or other especially busy times, processing may take a little longer.

Once your order ships, you’ll receive a shipping confirmation email with your tracking information.

Tracking can sometimes take a little time to update after your package has been accepted by the carrier.

First, check around your property, mailbox, porch, and with anyone else in your household. Carriers occasionally mark packages as delivered shortly before they actually arrive, so it may also show up within the next day.

If your package still hasn’t appeared, contact the shipping carrier directly with your tracking number for more information.

If a package is returned to SOVI because of an incorrect or incomplete shipping address, failed delivery, or another issue outside of SOVI’s control, the customer is responsible for the cost of shipping the package again.

Please double-check your shipping information at checkout to make sure everything is correct.

If you notice an error after placing your order, contact me as soon as possible. If the order hasn’t shipped yet, I’ll do my best to update it.